a16z 的 @dhaber 提出企业 AI 的三阶段演进框架：助手处理一个任务（如跟进邮件），费用计入软件预算；智能体处理一次交互（如客户退款电话），替代人力，费用计入人力预算；长期运行智能体（long-running agent）则持续数周或数月达成目标（如为客户争取最大和解金额），因对结果负责，可按交付成果定价。
AI 生成摘要 · 以原文为准
How AI for the enterprise is evolving, from owning a task to owning an outcome:
1. Assistant: handles one task in seconds, like sending a follow-up email. Companies pay for it out of their software budget.
2. Agent: handles one interaction in minutes, like a customer's refund call. It takes on work people used to do, so it gets paid for out of the labor budget.
3. Long-running agent: works toward a goal for weeks or months, like getting an injured client the biggest settlement possible. Because it owns the result, the company selling it can price on the outcome it delivers.
Full piece from a16z's @dhaber on long-running agents in high-value customer journeys: https://www.a16z.news/p/winning-the-relay-race-long-running
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来源：a16z · x.com